FAQ

fter you place your order, we'll send you a digital proof within 2-3 working days. Once you confirm the design, we'll start production.

Your items should arrive at your doorstep in approximately 15-18 working days, depending on the product lead time. We recommend placing your order a few days in advance to ensure everything is ready in time. 

We wanted to let you know that most products from us will be delivered within 15-18 working days. However, if you order more than 1000 pieces, it may take an additional 2-3 working days to complete your order.

Just a heads up, the delivery time starts counting from the confirmation of the artwork, not from the order date. So make sure you place the order in advance!

Because your design is unique! So we craft each product from scratch, which requires several steps such as mold making, coloring, polishing, packaging, inspection, and transportation. We take our time to ensure that the quality of the finished product meets your expectations.

Rushing production may lead to a gap between the actual quality and your desired outcome. And we don't want it!

Confirming artwork is important to make sure that your product turns out the way you want it. We'll review your design to ensure it meets our production requirements and provide you with a preview.

Notes: We may simplify and make sure it meets the production standard when needed.

We highly recommend providing an AI file format because this is the most suitable for most custom-made products.

However, if you don't have an AI file, don't worry! We can still accept other high-resolution file formats, such as PDF, PNG, PSD, or other images (as long as they're not less than 400dpi). If you're unsure which file format to use, you can always send the files to us for confirmation before placing your order.

We're sorry , but we're currently unable to accept rush orders. Rushing production may result in a significant difference between the expected quality and the final outcome, and we want to ensure that you receive the best possible product.

To guarantee high-quality products, we allocate sufficient time for production. However, if you need a rush order for only 1-2 days, feel free to reach out to our customer service team. They'll do their best to accommodate your request, especially during off-seasons. We're always here to help and provide the best service possible!