Delivery And Payment Information

Shipping cost
Free Shipping to Singapore and Hong Kong

Country restriction
We ship worldwide for all order. Import tax maybe applied, please check with local authority.

Shipping service
Your order (customer made products only*) will be shipped with FedEx or SF Express. We recommend to us your work address to receive your orders to avoid any delay. And they usually work between 9am – 6pm on business days.

 

Shipping Time
Most order will be delivered with 2-3 business days, but special condition might cause the delay. For example, bad weather condition, remote area and rural area etc.

Tracking
We will be sending an tracking number for all orders (custom made products only*), you can visit sf-express.com or fedex.com (depending on courier) to track the delivery status can call to arrange specific delivery dates and time.

Taxes and duties
All orders are shipped on a DDP (Delivery Duty Paid) basis which means that your order are not subject to any additional charges and cost that you may need to pay required from your customs based on your country. And this usually happens when you purchase over the following amount from overseas.
USA :’Packages whose declared value is over $800′ (U.S. Customs and Border Protection)
UK : ‘goods worth more than £15’ (GOV.UK)
Australia : ‘with a value over AUD1000’ (Department of Home Affairs)
Singaport : Over SGD$400 (IRAS)

For all other countries, please check with your local authority.
All information listed on above are as guidelines only, check with your local courier office and authority for the latest update and information.

Return and exchange
As our products are customized, we do not accept return. However, if you found any faulty on your products, please contact us within 30 days. We are happy to do the reprint, reproduction and resend. Please note that, refund is not acceptable.

However re-porduction is not acceptable for the following reason:
– Customer’s input error, such as typo, color, or layout.
– Color issue (We try our best to match the closest color of your choice but please understand we do not guarantee 100% exact color match. Color can be shown differently on different screen display. For best result, we recommend to use PANTONE® C colors we drawing your artwork)

P.S
We reserve the right of final decision in case of any dispute.
For any further questions, feel free to contact us.
*Custom made products mean the products that are custom made from your design e.g. custom enamel pins, custom lanyards, custom patches, custom clothing labels